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Once the parcel is received, it is important to check if the package and the products are in good condition. If there is anything damaged or it is possible that any product is not in good condition, you must notify the carrier and state it on the delivery receipt.

Once the parcel is received, the client must check, within the first 24 hours, the condition of the products and communicate to us if there is something wrong with the shipment so we can give a solution.

Can I return a product?

The client will have a 7-day period to cancel the order and return the product. This period begins when the parcel is received. The product must be returned in the same condition that it was delivered: unused, unsealed, and in its original packaging.
The devolution shipment costs will be on the client, unless the return is due to a product defect.

Once the return is accepted, this must be known:

I received the wrong product or it was damaged; what should I do?

All the shipments are checked before and after packaging, and we try to ensure that orders arrive in the best conditions. Even so, we apologize if you have received the wrong products. As part of our company policy, we will try our best to solve the problem and find a quick and easy solution, so you are affected as little as possible.
If you have received the wrong product or a damaged one, contact us within the first 24 hours after reception, and we will see your case. In some cases, it is possible that we may need more information and even photos to determine the best solution as quickly as possible. Transportation charges will be on Girovet if the reason is an incorrect product, a damaged product, or a defective one.

The right of withdrawal may not be applied to personalized products or products that, for hygienic reasons or other legally contemplated exceptions, are not subject to this right.