RETURNS

Once the parcel is received it is important to check if the package and the products are in good condition. If there is anything damaged or it is possible that any product is not in good condition, you must notify it to the carrier and indicate it on the delivery receipt.

Once the parcel is received, the client must check, in the first 24 hours, the condition of the products and communicate to us if there is something wrong with the shipment, so we can give a solution.
 

Can I return a product?

The client will have a 7-day period to cancel the order and return the product. This period begins when the parcel is received. The product must be returned in the same condition that was delivered, unused, unsealed and in its original packaging.
The devolution shipment costs will be on the client, unless the return is due to a product's defect.

Once the return is accepted, this must be known:

• The product must be packed in a safe way.
• When te product is delivered to the transport company, remember to ask for the receipt. It is necessary as proof until it arrives back at our warehouse in case the product is lost in transit.
• No return will be accepted without prior notification.

 

I have received the wrong product or damaged, what should I do?

All the shipments are checked before and after packaging it, and we try to ensure that orders arrive in the best conditions. Even so, we apologize if you have received the wrong products. As part of our company policy, we will try our best to solve the problem and find a quick and easy solution, so you are affected as little as possible.
If you have received a wrong product or a damaged one, contact us in the first 24 hours after the reception and we will see your case individually. In some cases, it is possible that we may require more information and even photos to determine the best solution as quickly as possible. Transportation charges will be on Girovet if the reason is an incorrect product, a damaged product or a defective one.

The right of withdrawal may not be applied to a personalised products or products that, for hygienic reasons or other legally contemplated exceptions are not subject to this right.