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Terms of purchase

GENERAL CONDITIONS


GENERAL CONTRACTING CLAUSES


Unless specifically stipulated in writing, purchases made at GIROVET S.L. are subject to general conditions of purchase contained on the page at the time the corresponding purchase order is placed. The formalization of an order entails the full aceptance of these. These purchase conditions have been exposed in due time, in accordance with current legislation.

The present General Conditions regulate the sale of the products presented on this website (www.girovet.com) by Girovet S.L., with address at Carretera Les Planes Km. 3,9 in Sant Gregori, 17150 Girona.

All purchases made in www.girovet.com are subject to the following General Conditions and the Law 7/1998, April 13th, about General Contract Conditions. These sales are regulated by the law 34/2002, July 11th, about Information Society Services and Electronic Commerce.
 


OBJECT OF CONTRACT


The purpose of this contract is to regulate the contractual relationship of sale born between the provider (Girovet S.L.) and the user, at the moment which the user accepts during the online contracting process in the corresponding box.

The contractual relationship of sale entails the delivery, in exchange for a certain price publicly exposed through the website, of a specific product or service.
 


ORDER


To place the order, the products will be selected by clicking the "add to cart" tab. The order will be the total of selected products. The prices indicated for each product do not include de Value Added Tax (VAT) or other taxes that may be applicable, and in any case, they will be express in the euro (€) currency. Said expenses, unless expressly stated otherwise, does not include shipping costs, manipulation, wrapping, shipping insurance or any other additional services and annexes to the product or service purchased. The prices applicable to each product will be those published on the website, and they will appear automatically by the contracting process in its last step. The client assumes that in any case the economic valuation of some products may vary in real time. In any case, this will always be previously communicated to the users. Every payment made to the provider will entail the issuance of an invoice in the name of the registered user. Said invoice will be send with the purchased product. For any information about the order, the user can contact the provider's customer service telephone number +34972428720 or by e-mail girovet@girovet.com The assigned tracking number, which can be found in the purchase confirmation e-mail, must be indicated in the subject of the message. The offers will be valid for the time they are published on the website or until the date indicated in the offer itself.



ORDER CONFIRMATION


Girovet S.L. confirms the acceptance of the order to the customer via e-mail. The sale will not end until Girovet S.L. confirms the order.

Girovet S.L. reserves the right not to confirm an order for any specific reason such as the supply of products, a problem related to the order received, an abnormal order or foreseeable delivery product. Girovet S.L. will inform the client.
 


CONDITIONS OF ORDERS DELIVERY


The client will choose the place of receipt of the merchandise at the time of placing the order. Girovet S.L. reserves the right to use all the necessary means to deliver the products to the address indicated by the client. Shipments to Canary Islands: by accepting the general conditions, the client agrees to pay customs fees.
 


SHIPMENT AND DELIVERY


Delivery will vary depending on the destination and the selected service.
As a guide, the contracted delivery times are as follows: Spain (Peninsula) 24-48h; Balearic Islands 24-72h; Canary Islands consult conditions; Portugal 24-72h; Europe transit time to consult. In any case, for various reasons, the delivery may be delayed.
For Canary Islands, Ceuta and Melilla and the other countries, the delivery will be determined at the time of acceptance of the order.
In case that we do not have a product in stock, we will inform you by telephone or e-mail about the approximated delivery time, or an alternative product will be proposed; otherwise, we would proceed to cancel and refund the amount paid.
The shipments are made with a transport company and the cost of it may vary depending on weight and volume of the ordered products. The delivery will be considered made at the moment in which the carrier has delivered the order to the client and the client has signed the delivery receipt document.
It is the responsibility of the client to verify the products upon receipt and expose all reservations and claims that may be justified at the time of receipt of delivery.
Once the products are received, the client must try, in the first 24 hours, to check if the products are in good condition and communicate any incidence within the same period. The indicated delivery time is for guidance only and we strive our best to respect it. However, its delay will not imply any compensation.
 


PAYMENT METHODS


Girovet S.L. will admit payments with credit cards (VISA, MASTER CARD, AMEX), BIZUM and bank transfer.


Card payments with ServiRed


Credit cards (VISA, MASTER CARD, AMEX), the payment will be made through the CaixaBank POS once it has been verified that the information communicated is correct. In this way, we guarantee total confidentiality about bank personal information, which is transmitted directly. Our transactions are totally secure and encrypted through SSL safety; our server is secure with the HTTPS protocol. For safety reasons, www.girovet.com does not handle, in any case, the bank details of your credit card. The fraud with credit card is a crime; this company will take legal action against anyone who makes fraudulent transactions on our online shop.


Payments with BIZUM


The client can pay through BIZUM app. In this way, we will not handle with the client's payment information.


Payments with bank transfer


If the client wants to pay by bank transfer, they must check the "Payment by transfer" case in payment methods. We will provide you the bank details and once the payment receipt is received, we will proceed to send the order.


Veterinarians


For veterinarians with a Girovet PRO account, the professional account, Girovet S.L. will have previously agreed with them on the payment method. The different options are with credit card, bank transfer or direct debit. The payment will also be made at the agreed time.
 


RETURNS


It is important to check the products once the shipment is received. If any damage is observed or any product is in a poor condition, you must notify it to the carrier an indicate it on the delivery note. It is the client responsibility to verify the products upon receipt and expose all reservations and claims that may be justified at the time of receipt of delivery. The client must try, in the first 24 hours, to verify the conditions of the products or if you have received by mistake any other product than requested and communicate the incidence to Girovet S.L. so that we can discern the cause. The user has a 7-days period to communicate the wish to return the order. This period begins on the day of receipt of the order. To do this, the products must be returned in the same condition in which they were delivered, unsealed, unused and in their original packaging. The costs of the return will be by the client.
In any case, before you return an order, you must contact Girovet by telephone +34972428720 or by e-mail girovet@girovet.com to request the return.

To do this, you must indicate: Once the return is agreed, the following must be considered: The right of withdrawal may not be applied to a personnalized products or that for reasons of hygiene or other legally contemplated exceptions are not subject to this right.
 


LIMITATION OF LIABILITY


The information provided by www.girovet.com it is for informational purposes only and therefore www.girovet.com does not accept any responsibility for its content (such as the use of a product for a specific purpose). Likewise, www.girovet.com does not guarantee that the information provided on this site is reliable, complete or current. Except in cases where it is expressly indicated, neither www.girovet.com nor any of the people who work here, will be responsible for possible damages derived from the use of this website. Girovet.com is not responsible for the content of other pages linked to this site. The risks derived from the consultation of such pages correspond exclusively to the client who must be ruled by the terms and conditions of use of the same. Prices, characteristics and availability of the products commercialized by Girovet S.L. may vary without prior notice.

For a minor to use our services it is necessary the consent of their parents, guardians or legal representatives.
 


PERSONAL INFORMATION PROTECTION


In accordance with the provisions of the article 5 of the L.O. 15/1999 of personal information protection, we will inform you that your personal information will be part of a file under the responsibility of Girovet S.L. to enable the commercial relationship with you, to send the products purchased as well as to send information related to our products and services, including for this the e-mail.

You have the right of access, rectificaation, cancellation and opposition by contacting us to our address, accompanied by your request in writing and a photocopy of your identity document, or by e-mail at girovet@girovet.com
 

IDENTIFICATION OF THE COMPANY


In compliance with the article 10 of the Law on Information Society Services and Electronic Commerce, Girovet S.L. informs you:

E-mail of contact of Girovet S.L.: girovet@girovet.com
Telephone and customer service days and hours: Administrative authorization for product sales license, the supervisory administration is Ministerio de Sanidad y Consumo
 


APPLICABLE LAW AND JURISDICTION


These conditions will be ruled or interpreted in accordance with Spanish legislation in that which is not expressly established, it is understood that purchases are made at the address of Girovet S.L., Carretera Les Planes Km. 3,9 Sant Gregori (Girona), Spain.

In case that the user is domiciled outside Spain, the provider and the user expressly waive any other forum, submitting to the Courts and Tribunals of the city of Girona.
by NEORG